1. Communicate with customer via phone, emails & chat to provide comprehensive solutions to their issues.
2. Maintain in-depth knowledge of products, internal policies, and systems used
3. Ensure SLs (e.g., response time, CSAT) and productivity targets are met daily
4. Keep track of common user questions, pain points etc.
5. Give suggestions for improving the support process
6. Always adhere to company guidelines
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