Job Position: Hire Desk Controller/Customer Service – Jeddah
Job Description: Jeddah, Makkah – MAIN PURPOSE OF JOB: The main purpose of this role is to support the management team and depot performance by helping to convert internal sales enquiries into orders, and providing effective customer service and general administration. The Hire Desk Controller will be based in our depot in Jeddah and will be the main point of contact for customers who are seeking to hire our equipment in the region. The role holder will deal with incoming calls from customers in a timely, efficient and effective manner. This will be done by providing quotations, liaising with the internal departments to ensure equipment is available, processing orders, coordinating deliveries and collections as well as managing any associated sales administration. This role is best suited for individuals who are passionate about delivering great customer service and someone who thrives within a sales and service environment. KEY RESPONSIBILITIES: Hire Desk and Internal Sales Actively manage and retain an active customer base within an agreed percentage Work with closely with the field sales team and keeping them informed of any developments relevant to their accounts Build strong relationships with colleagues in other depots to enable and accept passing of remote hire orders Conduct post-sales follow up customer calls customer to increase renewal sales rates and ensure high levels of customer satisfaction Help the team to actively promote Rapid Access’ products and service offerings to customers and prospective customers Building strong long-term and productive relationships with customers by providing excellent customer experiences through quick and efficient investigations and resolving of all customers queries to ensure the delivery of our service promise Feedback on customer and market information to colleagues in sales Ensure correct communication towards team members in terms of daily team work, sharing information, sharing workload, adjusting schedules and h…see more details
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