Job Position: Guest Relations Officer- Ramada Hotel & Suites Amwaj Islands Manama Bahrain
Job Description: Wyndham – Manama, Bahrain – Scope and General Purpose of Job: Under guidance of Front Office Manager this position is responsible for creating, evolving and managing new engagement, loyalty and retention programs for Wyndham Hotels & Resorts. KEY RESPONSIBILITIES Attend daily Morning meeting, inform Head of Departments about VIP arrivals, guest comments from the previous day, scheduled show-around and discuss relevant matters Ensure that guest loyalty program – Wyndham Rewards targets are met Manage Guest Relations Desk in preparation/ distribution of welcome letters, information letters. Update all team members with any relevant information received via internal email or other sources to ensure a smooth running of the operation according to the business needs Organize special children’s activities for festive seasons / public holidays Ensure that all VIP guests are personally greeted by Guest Relations and escorted to the room Ensure that any complaints / comments are handled immediately and ensure that correct data is input onto OPERA to develop and maintain a comprehensive guest history system Ensure that the needs of all guests are constantly monitored and attended to in the main areas of guests occupation, pools, outlets, and lobby Ensure that all pertinent information relating to return guests is passed on to the relevant departments prior to their arrival Ensure that the needs of the guests are anticipated and met prior to arrival, and that any further requirements are attended to in a professional manner Conducting show-around for in-house guests or for Sales purposes in absence of Sales staff Manning the lobby desk to be present for any guest enquiries, comments, complaints Checking of public areas for tidiness at all times Check all VIP rooms to ensure that they are ready for guest arrival Translation of letters Check additional arrivals throughout the day and inform all related departments. Courtesy call to guest room one day after arrival. To submit all gues…see more details
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