Job Position: Metering Work Management Section Head
Job Description: Public Authority for Electricity & Water – Muscat – Objective: The MWM Section Head is responsible for managing and monitoring metering cases for Private and Government accounts. No. of vacancies: 1 Grade: 6 Job description Key Job Responsibilities: Specific Missions Doing over all meter inspections based on reading errors Insure all bill delivered to the customers on a monthly basis Review all compline’s from C.S branches with regards bill delivery issues. Coordinate with contractors to avoid any missing bill delivery Perform high bill analysis through AMR technology Ensure to change the proper customer tariff based on business role. Report all illegal connections Ensure to raise tickets on disconnection and reconnections Submit report for tariff change every month Ensure all meter reading errors to be solved within the same month Ensure E-bill service is being applied and managed on monthly basis General Division tasks within inspectors Organize and coordinate the work of the team Develop the skills of the staff Develop action plans in order to meet KPI’s Arrange trainings Set individual and collective performance objectives Evaluate individual and collective performance Carry out individual performance assessments Write activity reports Write letters or e-mails Report errors and anomalies Requirement 5 years after Bachelor Degree or 2 Years after Master Degree in the field of Customers Service Management, in Business Administration, Engineering or relevant. Good understanding of the Customer Service function and accounting procedures and rules of Government entities. Strong knowledge of Microsoft Office. Good Experience & Knowledge in field Metering work management. Good communication skills in Arabic and English. Location Muscat Contact details Email : Last date to apply 02 Oct 2018 Drinking water and electricity services are critical to the development of Oman. Diam – The Public Authority for Electricity and Water provides high quality sustainable and reliabl…see more details
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