Membership Assistant, Talise Fitness – Gym Operations – Jumeirah Beach Hotel

Job Position: Membership Assistant, Talise Fitness – Gym Operations – Jumeirah Beach Hotel
Job Location: Dubai
Job Description: About Jumeirah and Jumeirah Beach Hotel:

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

Jumeirah Beach Hotel, Dubai’s premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport. The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf.

With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbad’s Kids Club, Talise™ Spa, and direct complimentary access to Wild Wadi Waterpark™ for all guests, the hotel continues to redefine the holiday experience.

About the role:

An exciting role has arisen in the Talise Fitness department for a highly motivated and hardworking individual. The main purpose of this position to work in rotation with other Membership Assistants to maintain the highest standards of customer service at all times.

Has a good presence with arriving customers and able to serve hotel guests and members according to the sequence of service

Has a full understanding of the sequence of service and their role within these standards

Is able to handle complaints and feedback from customers in a calm and professional manner especially over the telephone. Gathers all information and communicates the issues to management

To have a full understanding of the booking system to manage demand for bookings or appointments

Conducting show around and giving membership information

Answering all the internal and external calls and giving relevant information and call forwarding

Selling products and merchandise

Handling all kind of payments and responsible to give sales summary to accounts and maintaining the cash float

Issuing any sports equipment available for member / guest use

Inspecting the guest entering facilities and communicate with security as required

Maintaining the cleanliness of the reception area

Upselling and renewing membership applications

Monitoring membership expiry and producing membership status reports

Responsible for maintaining inventories within the reception

Opening and closing the reception

To liaise with the accounts auditors to correct inaccurate bill postings in the system

Be aware of ongoing promotions within the department and to share with the team through email or any other communications

Responsible for the bill books at the reception

Handling Lost and Found items and handing it to security

Assist class print out for the commissions

To coordinate with the manager with the redemptions vouchers as per the points e.g. massage


About you:

The ideal candidate for this position will have the following experience and qualifications:

1 year experience in similar role in a multi-cultural / 5 star hotel environment, restaurant or operations

Relevant qualification in health and fitness are highly desirable

Excellent English communication skills

Additional language would be an advantage

  • About the benefits:

This position offers a highly competitive salary and package which includes: fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, bi-annual flight allowance, medical and dental coverage, as well as accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates. About Jumeirah and Jumeirah Beach Hotel: At Jumeirah, we are committed to encouraging…About Jumeirah and Jumeirah Beach Hotel: At Jumeirah, we are committed to encouraging… Hotel, Dubai’s premier lifestyle destination, is located on Jumeirah Beach Road just 15 km… Beach Hotel, a spectacular five-star hotel, conference and banqueting destination that aspires… to be the most outstanding family resort in the world. Vibrant and luxurious, Jumeirah Beach Hotelsee more details

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