Room Service Order Taker – Arabic Speaker | Dubai

Job Position: Room Service Order Taker – Arabic Speaker
Job Description: Kempinski Hotel – Dubai – The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction. Kempinski Mall of the Emirates A luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinski’s most unique city properties. It combines exciting shopping, entertainment and dining options with lavish accommodation, including 15 spacious but cozy ski chalets overlooking Ski Dubai. Key Responsibilities: – Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request – Answer the Room Service telephones – Perform tasks as per instructions from the immediate supervisor and as per duty schedule – Report cleanliness and maintenance issues to the immediate supervisor – Flexible to work in other areas when required by the immediate supervisor – Follow up with guests with additional services that enhance the guests’ experience – Create luxury for all the senses by greeting and seating guests – Process room charges immediately – Follows hotel cash and credit card handling policies – Create an environment for the guests designed to stimulate all senses through personal services, amenities and experiences Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. REQUIREMENTS Competencies: – Must have 1-2 years relevant experience on the same position in a 5 star hotel environment – Fluency in Arabic and English is a must (Written and Spoken) – College Diploma in Hotel Management or related field – Knowledge of Microsoft Office Applications – Knowledge of Micros – Passion for teamwork – Excellent guest service skills About Kempinski Hoteliers since 1897, …see more details

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