Job Position: MPR-13962 Team Leader – IT Data Centre
Job Description: ADCB Abu Dhabi Commercial Bank – Abu Dhabi – To conduct and manage the daily operations of the bank’s Data Centre in order to ensure optimal availability of services within agreed compliance frameworks, service level agreements (SLAs) and turnaround times (TATs) 1. Site Safety and Security Monitor and maintain quality controlled safety and security procedures to ensure required levels of safety measures are in place Communicate and coordinate the status of incidents to ensured issues are resolved within agreed turnaround times 2. Data Centre Operations Manage and oversee shift work and coordinate with Data Centre Specialists to conduct end of day operations (EOD and BOD) and NOC activities within the data centre in assigned capacity as per 24×7 three shift requirements (evening/morning/night shifts) to ensure service quality and end user support is provided to bank wide system operations Oversee the provision of first level support for all systems, applications and network equipment including network patching of servers and systems monitored 24×7 (evening/morning/night shift) within the NOC to ensure issues are addressed, escalated and resolved in a timely manner Manage escalation of issues to second level and keep up to date information about the progress of problem resolution to ensure issues are addressed Implement changes and new releases across the systems and databases, manage/review access to the privileged systems as per requests received from IT users and control equipment to ensure policies and procedures are adhered to Manage and review access to privileged systems as per requests received, control equipment movement in and out of Data Centre to ensure adherence to agreed 3.Storage, Archival and Retrieval of Data Conduct and monitor the backup/archiving, scheduling and restore/retrieval of data as scheduled in order to support business operations 4.Analysis and Management Information Perform reviews in terms of space, power and cooling in the Data Centre in order to support…see more details
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