Job Position: Customer Service Executive | Automotive Aftersales Services UAE | Ajman
Job Description: Al Futtaim Private Company LLC – Ajman – No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day. As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us. Come join us to live well, work better, and be the best. About the Position: We are looking for experienced Customer Service Executive to join our Automotive Aftersales Services UAE (ASU) team in Dubai. Your main role is to ensure courteous and professional handling of the customer during their visit at the Bodyshop workshop and guarantee customer satisfaction and retention. Specifically, your key responsibilities will include: Ensure all customer complaints and queries are resolved within 24hrs. Ensure telephones are answered within 4 rings in a professional manner as per ASU standard greeting used. Develop contacts to gain new customers, retain existing customers. Ensure customer satisfaction for enhanced business levels and Customer Retention. Ensure top quality work job by matching principals’ repair standards. Enhancing Customer Satisfaction and diminish return jobs. Ensure team compliance with the ASU Quality Management System and participation with organization’s improvement activities Ensur…see more details
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