Job Position: Team Leader – Telecommunications – Jumeirah Creekside Hotel
Job Description: Jumeirah – Dubai – to the senior colleague on duty immediately. Ensure all wake calls are correctly written in the master sheet. Ensure all wake calls are given on time and written in a clear readable handwriting. Clear all doubts and cross check all wake up calls before leaving the shift. Handle shift responsibilities in the absence of a Team leader. Update hotel extension list regularly. Programming of telephone lines. Programming for room telephones (When requested by the guest) Maintain discipline and a low tone of voice in the department to avoid back ground noise. Maintain grooming as per the company’s grooming standards. Assist new colleagues with the day to day operations. Assist in generating revenue by using the techniques of up-selling and suggestive selling. Have high product knowledge about Jumeirah Hotels & Resorts. * Ensure all calls are answered in three rings. Closely monitor the tone of voice and if all colleagues are assisting callers as per call answering procedure…see more details
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