At Your Service Agent – Chinese & Arabic Speaker | Dubai

Job Position: At Your Service Agent – Chinese & Arabic Speaker
Job Description: Marriott – Dubai – Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. Qualifications JOB SUMMARY Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests and following up to ensure satisfaction with result. Be involved in all front office related projects and duties when required. SCOPE / BUSINESS CONTEXT A Full Time position based at JW Marriott Marquis Dubai. Number of Direct Reports – 0 Titles of Direct Reports – 0 CANDIDATE PROFILE Experience: Having an experience in similar position for at least 12 months with a great deal interpersonal skills and physically fit. Skills and Knowledge Strong Communication skills (verbal, listening, writing) Innovative Pro-active and reliable Able to work alone and within a team OPERA, Guest ware, Microsoft Office, AVAYA or telephone software and other related operating systems Flexible and ability to work around the clock Education or Certification Bachelor/ Diploma in Hospitality or related categories Good level of English essential SPECIFIC DUTIES The following are specific responsibilities and contributions critical to the successful performance of the position: Attend to each call in a courteous and …see more details

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