Job Position: Assistant Front Office Manager, Al Qasr [MJ]
Job Description: Jumeirah – Dubai – About Jumeirah and Madinat Jumeirah Resort At Jumeirah we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunities, employing over 10,000 colleagues from over 90 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East. Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage with two grand boutique hotels, Arabian summer houses, the exclusive Malakiya Villas, over 40 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, the region’s leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa, and the superlative Talise Fitness health club. About the Role The Assistant Front Office Manager will work mainly in all Front Office areas and may be required to work outside at times. To support the Front Office Manager… & Executive Assistant Manager of Rooms and undertake responsibilities during the absence of both the Executive Assistant Manager of Rooms and Front Office Manager. Main Duties: To ensure the most positive, efficient, & professional guest experience from pre arrival to post departure in all areas of the Al Qasr Front of House (Bellmen, Doormen, Concierge, Check In/Guest Relations, Check Out/Reception, Premium Leisure Lounge, Club Executive, Business Center & VIP Team). Overlooks the weekly duty rosters of all departments, all managers and monthly attendance sheet, as well as annual vacation plan for Front of House colleagues. Overlooks pending vacation, public holidays and lieu days for the Front of House department. Handles booking out guests in case of an overbooking situation and act as the hotel’s Duty Manager, hence being fully aware of emergency procedures and able to handle such situations. Attends the daily handover briefings of each department and assists in the daily…see more details
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