Job Position: Retailer Engagement Specialist
Job Description: Nielsen – Sharjah – Retailer Engagement Specialist – 25317 Operations – Utd.Arab.Emir. Sharjah, Sharjah The role of the Retail Engagement Specialist (RES) role is to Grow, Maintain and Strengthen relationships with Retailers. Using the Nielsen tools to monitor and evaluate Retailers behaviour and using this data to build Long term and Short term plans to improve Data Quality & Input, On Time Data Delivery with the retailers. RES will be responsible for manging, maintaining and elimination of Quality Scape’s (QEs) from retailer data. The Retailer Engagement Specialist responsibilities include but are not limited to: – Drive Retailer Quality KPIs (RAP, RPS and Q.E. Reduction) and build supplier (retailer) improvement processes and technology solutions that can be leveraged globally. – Must be a team player working closely with IV Enablement and Execution teams, Retail Service, Reference Data, Data Acquisition, Measurement Science, Production Manager and Product Leadership to establish an interaction process with retailers. – Responsible for retention and penetration activities of existing retailers and improvement of the quality of the data receiving from the retailer, including: – Monitor Dashboard – Contact Retailers – Provide Training – Maintain plans with strategy for each retailer – New retailer on-boarding – Retailer interaction monthly report – Identify best practices in “Green” Retailers and drive leverage of these to improve the “Red/Amber” Retailers. Also suggest Best Practices to regional and/or global leader for further cross-regional leverage. When appropriate, make recommendations for enhancements to internal Nielsen Operations processes. – Complete special projects assigned to the region in regards to retailer interaction, as well as reporting the results across the region and being accountable for the results and meeting the targets on RI – Communicate with retailer IT departments (at all levels) on an ongoing basis regarding input-data quali…see more details
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