Job Position: Duty Manager – Front Office – Zabeel House by Jumeirah The Greens
Job Description: Jumeirah – Dubai – our commitment to always be genuine towards our guests; to have conversations, not interactions. Freedom relates to Zabeel House design and ambiance – we created a brand that is high on design but low on complexity and our design-led spaces are crafted to allow our guests to have the freedom to be who they want to be and stay how they want to stay. Finally, Belonging reflects how we want our guests to feel – guests who want to live like a local even if just for a day. Our newest property, Zabeel House by Jumeirah – The Greens, offers its guests 210 rooms and suites, a co-work space with meeting rooms, a modern gym, rooftop pool and a number of happening restaurant outlets including a vibrant Pan-Asian restaurant. About the Role: An opportunity has arisen for a Duty Manager to join our Front Office Department in Zabeel House by Jumeirah The Greens. The main purpose of the role is to represent the Executive Management Team of the hotel during evening and night hours in all issues that require… immediate attention or supervision in the hotel. The main duties and responsibilities of this role: Checks all VIP arrivals allocation for the evening, night and next morning arrivals Personally inspects suites for cleanliness, maintenance and preference set-up Greets and escorts VIPs on arrival and departure, ensuring their arrangements are to the guest satisfaction Oversees & completes any outstanding Front Office duty issue’s as per the handover. Responds to any requests made to the Front Office duty phone & assumes responsibility for any urgent matters on behalf of Executive Management Assumes the role of controller in case of emergency situations until relieved by senior management Conducts daily standard and quality checks as per checklist Utilizes leadership skills and motivation techniques in order to maximize employee productivity Maintains a high level of communication and feedback within the department Ensures that all safety rules, emergency procedures and fire…see more details
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