Job Position: Manager – Information Technology
Job Description: Oman Air – Muscat – – Lead global, strategic technology initiatives to build and maintain key elements of the IT infrastructure and associated project portfolio, including but not limited to, enterprise messaging systems, active directory multi-forest integration, multiplatform hosting resources for business critical applications, scalable Storage Area Network, enterprise backup and recovery solutions and Data Centre Infrastructure Management (DCIM). – Provide leadership for delivery of 24-7-365 service operations and KPI compliance. Establish metrics, Key Performance Indicators (KPIs), and Service Level Agreements (SLA) to continually improve the performance of IT operations. – Provide infrastructure services by enabling innovation and leveraging IT trends that can create business value consistent with organisation goals. – Ensure comprehensive Disaster Recovery (DR) architecture is maintained and operations are in place to ensure compliance with required RPOs and RTOs during business continuity events. – Motivate, organize, mentor and manage the team by planning future skill requirements and technical trainings in coordination with Learning and Development department of the organisation. – Participate in IT strategic planning and lead for project planning and annual budget planning both for CAPEX and OPEX for own section requirements to cater for organisation business needs. – Analyse technology trends and develop infrastructure strategy, architecture, and delivery processes and procedures designed for agility and cost effectiveness. – Establish and maintain strong, strategic partnerships with vendors and service suppliers Operations – Lead and manage the IT Infrastructure Operations being carried out by the subordinate teams in order to ensure faultless and timely provision-resolution of all incoming IT requests-incidents within: – IT Facilities Management (Mainly Primary and Disaster Recovery Data Centers) and ensure proper data replication and redundancies are in place…see more details
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