Job Position: Reservation Agent (Omani Nationals Only) Holiday Inn Muscat Al Seeb
Job Description: InterContinental Hotels Group – Muscat – Do you see yourself as an Reservation Agent at Holiday Inn Muscat Al Seeb Hotel? What’s your passion? Whether you’re into tennis, shopping or karaoke, at IHG we’re interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies – people who put our guests at the heart of everything they do. And we’re looking for more people like this to join our friendly and professional team. Holiday Inn Muscat Al Seeb is Set 2 km from Muscat City Centre shopping mall, this laid-back, modern hotel is 9 km from Muscat International Airport. The 185 rooms equipped with an array of modern amenities and latest technology. JOB OVERVIEW To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos. DUTIES AND RESPONSIBILITIES Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques. Promote the Hotel’s (and IHG generally) products and services. Maintain a high level of product and service knowledge about all IHG Hotels in your region. Develop and maintain a regular pattern of sales calls. Record and process reservations made by phone/fax/email. Accept wait list reservations. Process amendments to reservations such as extensions, early departures, etc. Manage “no show” reservations by investigation and recording of same. Record special billing arrangements for groups and conventions. Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval. Maintain knowledge of special rates/ offers/ promotions. Monitor reservation levels and inform Managers of current and future occupancy rates. Prepare reports as requested (e.g. to travel agents, busines…see more details
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