Job Position: Groups & Events Manager
Job Description: Kempinski Hotels – Muscat – Groups & Event Manager Comprehensive consultation and mentoring of the Group & Event organiser under consideration of the client’s detailed needs & expectations with the goal to ensure optimal utilisation and selling of the hotel’s conference & sleeping rooms and revenue maximisation in compliance with Kempinski standards. The consolidation and advancement of the hotels market position is guaranteed by setting and meeting new standards in response and follow up time and focusing on the conversion of the enquiries to definite bookings. Key Responsibilities: Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by their direct supervisor, especially for weddings. Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt. Apply the Kempinski MICE SOP’s from group enquiry to contracting, if required for different events. Ensure the ideal and most effective utilisation of the meeting and conference rooms. Carry out site inspections with potential clients. Realise up sell possibilities to meet and surpass Group & Event budget goals. Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards. Create activities to ensure ongoing maintenance of bookings. Generate proper proposals and contracts. Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues. Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection. Ensure a proper handover of the converted business to the Event team. Introduction of colleagues to the client, if needed. Conduct exit interview with important customer after their event – asking for future business. Cross-sell to other hotels within the Kempinski Group (and GHA). Conduct regular competition checks. Re…see more details
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