Duty Manager – Ground Operation Control Center | Oman

Job Position: Duty Manager – Ground Operation Control Center
Job Description: Oman Air – Muscat – Operational * Responsible for the management of the activities taking place within a shift in ground operation, overseeing all key decisions and communication processes to ensure effective operation. , Monitor, maintain and oversee entire GOCC main activities covering: VHF communication, NOTAM/MET warning, VIP MVT, flight movement tracking, communications internally and externally; manage emergencies; OTP and KPIs monitoring for all arrivals/departure; etc. Ensure resource are available to meet the operation requirements. Coordinate daily flights activities between all Operating Departments and other stockholders at Muscat Airport. Monitor and ensure On Time Performance (OTP) and other KPIs target are met. Ensure daily flight activity logs are accurate for proper invoicing. Maintain close and effective business relationships with customer, and various control authorities such as Airport Management, Customs, and Immigration. Communicate with all levels of management, customers and other stakeholders in a timely and accurate manner to insure that the flow of services to the customer airlines is efficient and effective. Monitor and ensure On Time Performance (OTP) and other KPIs target are met. Ensure daily flight activity logs are accurate for proper invoicing. Maintain close and effective business relationships with customer, and various control authorities such as Airport Management, Customs, and Immigration * Assures all employees comply with company rules and procedures and other authority requirements Ensure every customer flight is under operational control and service level are achieved with quality service. Act on incoming communication relating to operation requirements and follow up action as required and co-ordinate with other sections. Serve as a focal point of contact in an event of Emergency and responsible to disseminate nature of emergency to the key personnel and senior management team. Manager the GOCC during disruption and repr…see more details

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