Vice President – Guest Services | Oman

Job Position: Vice President – Guest Services
Job Description: Oman Air – Muscat – Maintain efficient and smooth handling of Customer Services confirming to the airline standards for efficient functioning of Customer Services Section by enforcing the regulation/ procedures set by the company adhering to regulatory authorities’ guidelines. Observe/ recommend staff for training/ promotions and conduct interviews for new candidates and keep regular contact with airport authorities and airline personnel and periodic meeting including AOC Meeting. Provide employees with adequate means to enable them to carry out their duties efficiently & effectively Compliance with regulations and industry “best practices” for a safer operation by achieving and maintaining internationally recognized standard for Quality & Safety. Initiate action in discrepancies of Flight Handling/ Customer Services for an efficient process delivery. Responsible for smooth functioning of NOC/ Lost & Found/ CSU/ Check-in/ Passenger Control/ Boarding Section/ Operations/ PDO and liaise with administration and rostering to ensure proper utilizing of manpower during peak and slack period to protect revenue of the Unit. Oversee regulation/ procedures of Airline operations handled are enforced to meet safety standards and coordinate with Ramp/ Catering/ Engineering/ Flight Operation for an overall mobilization leading to higher process efficiency Representing Ground Operations at the following meetings, Airline Operating Committee, IATA Ground Handling Council & Gulf Airport Services Association. Maintain conformance with Safety and Security procedures at all times. The design, delivery and measurable success of OAS’s people development strategy, ensuring that this complements OAS’s strategic direction and business plans. Developing and implementing people planning, including all learning and development related plans, working collaboratively with HR to meet the desired outcomes. Working with managers and HR personal to identify individual and team business related training needs. W…see more details

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