Job Position: Senior On-Site Support Engineer
Job Description: Schneider Electric – Dubai Silicon Oasis, Dubai – Abu Dhabi – Position Summary The On-Site Support Engineer is responsible to support Schneider Electric Workplace and infrastructure Equipment (including network related ones) physically on-location at Schneider Electric facilities including but not limited to: Workplace Equipment on site services – Desk-side support, – Hardware break and fix – Warranty Management (vendor and third party contract management) – IMACD (Installation, Move, Add, Change, and Disposal Services) – Asset tracking – VIP Support – Stock level Management – Non Catalogued Onsite Services (Non Standard Service Requests) Infrastructure Equipment on site services – Eyes and Hand Support to server and network administrator – Escort Services – Non Catalogued Onsite Services (Non Standard Service Requests) Responsibilities · Provides Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk. · Provides HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one. · Provides Asset Tracking services for Schneider workplace equipment. Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc. · Provides Eyes & Hand support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team. · Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals. · Provide physical on-site and/or remote support services for end users in remote locations. · Provide on-site support for any activities for server maintenance upgrades. · Provide L1 support for audio/ visual equipment. · Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users. · Perform and support hardware and software IMACDs, reinstallations, updates a…see more details
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