Job Position: Digital Sales and Engagement Manager – UAE Nationals Only
Job Description: HSBC – Dubai – ONLY FOR EMIRATIS/ UAE Nationals Digital Sales & Engagement Manager About HSBC HSBC is one of the world’s leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams Role Purpose The Digital Sales & Engagement Manager is a critical member of the Middle East, North Africa & Turkey (MENAT) Digital team, specifically, this role will be accountable for delivery of ambitious commercial growth in Digital performance, measured by the Digital KPIs, with a particular focus on: Digital Sales; Digital Revenue; Net Promoter Score (NPS); Digitally Active; Digital Engagement and Digital Transactions & Servicing Ratio. The role holder will be responsible for defining, agreeing… on how to apply quantifiable long-term, state of the art optimization strategies, including but not limited to A / B testing, multivariate testing, personalisation and content targeting. Establish excellent working relationship with the wider business teams, specifically, Sales & Distribution, Products & Propositions, Customer Relationship Management and Analytics to ensure deliverables are matched to business outcomes. Job Responsibilities Metrics and governance in place to track and report business performance, project impacts and departmental costs. Business Case cost/benefit modelling to identify project/service ROI. Developing Digital as an increasing driver of UAE RBWM’s revenue, cost and business improvement. Bench mark digital performance and processes against industry best practise; proposing change where necessary. Execution against the strategy that drives a step change increase in digital customer engagement, revenue, servicing and satisfaction. Drive continuous improvement in the…see more details
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