Tower / Hotel Manager | Kuwait

Job Position: Tower / Hotel Manager
Job Description: Kuwait City – Preparation of developing the new hotel management and system Responsible for the pre-opening and opening following quality standards Recruiting a new hotel team; while developing the team and departments Verifying that the best products and service are used in the hotel operation on a regular basis Ensuring profitability and guest satisfaction targets are met Ensuring that each operation is accounted for separately as an individual profit center, the Department Head is fully accountable for its profitability and the operational budget strictly adhered to Assisting the Finance team to prepare monthly forecasts Staying up-to-date with financial results (budget versus actual) in sales and cost areas and ensure that sales and profit are maximized Controlling expenses and recommend and implement measures to control them Prepare the yearly marketing plan Ensuring that an effective marketing approach is applied to all operations Ensure full understanding of the market needs and desires for each operation and ensure that the hotel team develops the relevant products Be available to meet with guests and assist Department Heads in responding to guest complaints in a timely and empathic manner Closely monitoring guest feedback; communicating feedback results and making recommendations for improvement Skills Not less than 3-8 years of experience in star hotels A strong understanding of hotel operations and administration Experience in managing budgets, revenue proposals, and calculating results in a similar hotel size Must have exceptional sales, pricing, and revenue managemen You must have a strong sales and marketing background with proven experience in strategic innovation Be able to influence, negotiate and build relationships with key stakeholders It is essential that you have strong leadership and communication skills, to train, develop and motivate team members at all levels and diverse background Computer literate Job Details Job Location…see more details

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