Job Position: Service Desk & Hardware Technician
Job Description: Leidos – Kuwait – Description: The Service Desk & Hardware Technician will be part of a dynamic team supporting USARMY Central (USARCENT) customers in Kuwait and throughout Southwest Asia, including both U.S. and coalition personnel. The successful candidate will have a demonstrated capability of resolving Tier I and Tier II hardware, software, and application problems without supervision. These duties include, but are not limited to, diagnosing and resolving workstation software and hardware problems, common Microsoft Office issues, printer issues, basic network (LAN) issues by following approved processes and procedures and troubleshooting these issues in person, over the phone, or through remote system access. PRIMARY RESPONSIBILITIES: Provide Tier 1 and Tier 2 Service Desk support to customers as part of a service desk team across multiple networks. Diagnose and resolve problems with Windows Operating Systems, desktops, laptops, printers, digital senders, video teleconferences, VOIPs, and other standard office equipment. Execute basic Active Directory tasks (changing & issuing passwords, applying security group membership, etc.) and manage NTFS permissions such as share folder access, etc. Troubleshoot, diagnose and resolve software issues with MS Office and Outlook, Adobe, Java, PKIs. Complete basic and advanced hardware and infrastructure work as directed, including: running cable and cable management at both workstations and in server rooms, workstation installations, checking UPS systems, replacing hardware components of laptops & desktops, basic printer maintenance, etc. Apply patches and updates to workstations using PowerShell, RDP, etc. Provide support Cisco switches and LANs and common network issues impacting user workstations. Track all work in designated systems (such as Remedy), ensure completeness and accuracy of tickets, escalate issues as needed, and hand-off work between day or night shift. In & out process users, including account reque…see more details
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