Job Position: MENA Aftermarket Service Centre Operations Manager – International Manufacturer of Flow Control Tech
Job Description: Sustainable Recruitment Solutions – Abu Dhabi – Job Title: Regional Service Operations Manager Location: Abu Dhabi, UAE Reports to: Regional Director Aftermarket Operations My client is an international manufacturing and industrial equipment supplier specializing in flow control and processing technologies. With operations across the GCC The Regional Service Operations Manager has overall Responsibility for the Internal Service teams, Field Service Engineers and the Management of the Regional Service Centre Workshops in the Middle East. In this roles responsibility would include coordinating service engineer’s assignments as required based on customer service inquiries; problem solve customer requests / complaints; scheduling service center workflow and assembly activities and coordinate all service related issues with the FT staff and customers. PRINCIPLE DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS) Operational Supervise and manager the Regional Service Centre Workshops – Operational Staff Determine and administrate service center workflows, production & assembly activities as applicable. Implement the business strategy to maximize Service Centre Revenue. Develop the capabilities to maximize utilization of Service Centre Assets Assign priorities as needed to ensure departmental work is completed accurately, on-time and at the required margin objectives. Coordinate with legacy brand manufacturing facilities to pre arrange documentation, parts and information required to enable efficient commissioning and installation of new equipment. Responsible to plan, manage and direct all service center activities and support services as to achieve optimum production levels, maintaining the highest standards of quality while improving margin. Provide Technical support and troubleshooting guidance to Workshop & Field Service Engineers. Develop the capabilities and platform for Reverse Engineering Capabilities of Replacement Parts – Particularly Pumps Related Administrative Provide weekly / monthly foreca…see more details
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