Job Position: Fleet Dispatch Team Leader
Job Description: Automak Automotive Company K.S.C.C – Kuwait City – Management: Prepares a proactive plan to develop fleet service needs and transportation services Directs all day-to-day transportation activities; to include reviewing replacement vehicles issued, vehicle repair status, overseeing driver scheduling, overseeing driver compliance and regulatory requirements Responsible to assist the Dispatch Manager and the team in the functional areas of the department Develops and maintains effective and efficient work processes and procedures complying with SOP Operational Tasks: Ensures that all fleet service requests received are dispatched in a timely and cost effective manner Responsible for all dispatch activities such as daily dispatching, on call schedules Responsible for achieving targeted utilization of driver’s and replacement fleet Makes sure all replacement fleet is in excellent condition and ready for use Ensures that all replacement vehicle issuance is as per company guidelines Supervises and follows-up with the team on communication with customers on pickup and delivery times Oversees and ensures appropriate parking management is followed by the team Monitors and controls the usage of fuel for replacement and transportation services Follows-up on delivery of original vehicles to ensure the replacement fleet is received back to pool Sets and monitors productivity, service and safety targets for each route and driver Directs daily work activity and priorities for the team; load planning and execution Verifies attendance reports, timecards and overtime reports of dispatch staff Performs other duties as required and assigned Reports and Documentation: Ensures compliance of relevant documentation processes, maintains accurate record keeping system and prepares relevant reports and data Verifies reports on customer complaints, analyses and ensures appropriate action based on the nature of the complaints Responsible for submitting daily inventory report for vehicles at parking yards Verifies weekly …see more details
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