Contact Centre Customer Experience Manager (UAE Nationals Only) | UAE

Job Position: Contact Centre Customer Experience Manager (UAE Nationals Only)
Job Description: HSBC – Dubai – Contact Centre Customer Experience Manager (UAE Nationals Only) United Arab Emirates, Dubai, Emaar Square About HSBC HSBC is one of the world’s leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams. Role Purpose To establish a customer centric culture & strategy within the MENA contact center channels in line with the RBWM Business needs to enhance Customer services, recommendation scores, mystery shopping outcomes as well as customer loyalty and retention To have in place a proper Complaints Handling mechanism and perform detailed analysis to provide Senior Management with detailed Service Standards related MI on a consistent basis. To perform robust root…see more details

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