Job Position: Advisor, Delivery Specialist
Job Description: Dell – Doha, Qatar – Deployment Services is part of the Global Support and Deployment Services organization and is focused on delivering world class services to help our customers maximize value of DellEMC Storage, Data Protection and Converged Solutions. Our service Portfolio consists of implementation (design & planning, installation & implementation, configuration & integration, upgrade & expansion), data migration and residency services. Our key objectives are driving world class customer experience, industry leading team member experience and services growth, as well as contributing to the financial success of Dell Technologies with profitable services revenue. As a Delivery Specialist you will provide custom integration and implementation support of Dell EMC products involving software, at the customer site, including pre-site inspection, initial installation, implementation, customization, integration and outline orientation for the customer. You will assist Customer Service in product implementation services. Moreover you will work closely with Dell EMC Sales, Customer Service, Project Managers and other personnel, Corporate Technical Support and the customer to ensure a smooth implementation and transition from start-up to integration/production mode. Key Responsibilities: Represents Dell EMC in a professional manner to customers, Partners and other Dell EMC personnel at all times. May be required to support and instruct less experienced co-workers, through classroom training sessions or on-the-job mentoring. May occasionally be called upon to act as a back up to the Project Manager or to provide team technical leadership on specific implementations. Supports and reports to engagement Project Manager while assigned to active customer engagements. Advises Project Manager on Level of Effort required to perform assigned software implementations. Regularly communicates status of project and all applicable customer issues to the Project Manager. Performs according to esta…see more details
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