Job Position: Front Office Assistant – Ramada Hotel & Suites Amwaj Islands Manama Bahrain
Job Description: Wyndham – Manama, Bahrain – Position: Front Office Assistant Department: Front Office Level: 02 Reports to: Front Office Supervisor / Duty Manager JOB SUMMARY: Scope and General Purpose of Job: Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling inquiries. The Front Office Assistant, reporting to the Front Office Supervisor / Duty Manager primarily focuses in ensuring all check in and check out procedures are carried out efficiently. The Job incumbent works in line with the hotels guidelines and business plan, and Wyndham Corporate policies and procedures, and according to local requirements and regulations to achieve excellent day-today operational performance which reinforces the company’s values and builds its long term capacity Main Duties: Operational: · Ensures incoming guests are given the highest possible personal service. · Maintains effective communication with all related departments to ensure smooth service delivery. · Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure. · Greets guests on their arrival ensuring they feel expected and welcomed. · Ensures the guest receives the accommodation he/she is expecting. · Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries. · Deals swiftly, efficiently and sensitively to guest complaints and follows through. · Maintains awareness of guest profile through the Opera guest history. · Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and ancillary charges. · Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy at all times. · Accurately administers Front Desk Clerical systems and procedures. · Provides currency exchange services. · Balances account…see more details
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