Job Position: Call Center Agent (Kuwaiti)
Job Description: Alghanim Engineering – Kuwait City – Key Accountabilities – (Attitudes, behaviours, personal characteristics and motives which will lead to high performance) IC agent must know how to handle & communicate with the all type of customers with the same level. IC agent must cope with stressed, angry and confused customers or callers. He must know how to deal with tasks like call backs, disconnects, call transfers, messages and holds. IC agent must use & follow the corresponding etiquette on the telephone in order to satisfy and please customers. Capability & ability to deliver knowledge on both products and services which will help to serve the customer and process customer’s calls IC agent must use specific skills related to questioning and listening in order to maintain an effective communication on the phone. Maintain correct customer’s information ( data entry) Process inbound calls: being able to classify the incoming calls and select proper process as per the following: Maintenance Calls: create service orders or check for the order status Complaint call: create customer complaint using CRM Enquiry call: provide information to the customer about our products and create lead using proper lead type. Skills Skills, Knowledge and Experience required: Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking. Job Details Job Location Al Kuwait, Kuwait Company Industry Engineering Company Type Employer (Private Sector) Job Role Customer Service and Call Center Employment Type — Monthly Salary Range Unspecified Number of Vacancies Unspecified Job Ref. JB3814843 Preferred Candidate Career Level Entry Level Residence Location Kuwait Degree High school or equivalent Do you need help in adding the right keywords to your CV? Let our CV writing experts help you. Upgrade to Premium Promote your job application to the …see more details
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