Job Position: AsstMgr-Sports and Recreation
Job Description: The Ritz-Carlton Bahrain – Manama, Bahrain – At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. JOB SUMMARY Responsible for successfully executing all operations in two departments (Front Office and Food and Beverage/Culinary or Engineering/Maintenance and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Providing for and Managing the Guest Experience Provides excellent customer service by being readily available/approachable for all guests. Extends professionalism and courtesy to guests at all times. Assists employees in understanding guests’ ever-changing needs and expectations, and exceeds them. Ensures that all employees, team leaders (if applicable) and manager(s) understand the brand service culture. Responds timely to customer service department request. Supporting Safety Standards and Work Procedures Implements property emergency plan. Provides a safe working environment in compliance with OSHA/MSDS. Implements and sustains property accident prevention programs. Ensures a viable…see more details
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