Job Position: Sales and Services Officer
Job Description: HSBC – Dubai – Service and Sales Officer UAE, Dubai About HSBC HSBC is one of the world’s leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams. Role Overview: Completing full customer reviews and understanding customer needs whether immediate or future is a key part of this role. The role holder will respond to a combination of ‘walk in’ customers and creating opportunities from centrally created contact lists both being the main sources of their activity. The role holder will need to understand and deliver the standards of service quality required, maintaining published Service Level Agreements. The identification of opportunities for wealth reviews and referring these… Management data, ensuring all customer information is complete and kept up to date Ensure all customer needs are met and sales opportunities are maximised Undertake effective Individual Reviews Work on leads provided through customer life cycle management and tactical campaign and follow up on diarized leads Achieve cross sale penetration rates and wealth referrals achieved for account opening, lending and other sales Assist in Sales Floor Management periodically and on a need base counter and teller positions with support on cash and cheque transactions Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets Qualifications Experience & Qualifications: Proven ability in customer service and building customer relationships Ability to identify customer needs and influence customers to take appropriate action to meet their needs An understanding of HSBC’s Credit Policy and Lending…see more details
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