Job Position: HSBC Bank Oman SAOG Senior Manager – RBWM Asset Products
Job Description: HSBC – Muscat – Preferred Omani and GCC Nationals Role Purpose The role holder owns RBWM Asset growth goals around Personal Loans, Credit cards, Mortgages & Overdraft in country with accountability for P&L targets. He/She should achieve this working with Marketing, Risk, Service Delivery, Compliance and other relevant functions, and keeping aligned with the Group strategy. Primary responsibility of the jobholder is to undertake product development/enhancement as well as formulating and implementing effective marketing strategies for the target segments. He/She should do this keeping aligned to Group and Central Bank mandates and competition posture within the risk appetite. Develop differentiated propositions by identifying customer insights and translating into simple sourcing guidelines. Manage marketing campaigns and post implementation reviews of all campaigns and product launches. Provide necessary support to the CVM team on a wide array of other products such as Liabilities, FX, Insurance, Wealth and Customer experience. Assist Head of CVM in all other areas of the function / products / business. Principal Accountabilities: Key activities and decision making areas Impact on the Business Deliver on revenue and balance sheet for the asset products Execute revenue generating, process efficiency and risk containment initiatives for asset products. Improve needs fulfillment, reduce costs, uphold margin and improve fee income Customers / Stakeholders Develop insights into the customer base, market trends, and competitor activities and align HBON strategy Engage with key front line stakeholders to drive change under the RBIF program and assist to deliver on EDRAS regime Drive customer centricity in offering products Craft and offer product offerings aligned to the Group propositions Improve customer advocacy Through targeted measures, improve acquisition of profitable customers and contain voluntary attrition Deliver fair outcomes for our customers a…see more details
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