Job Position: UNIT HEAD – Sales Operations and Customer Support
Job Description: Dubai – 1. Develop and maintain the relationship with the Brokers and Direct Clients in accordance with SAICO Strategy whilst ensuring compliance with local and International Regulations. 2. Manage the sales operations and customer support team and ensure set KPIs are achieved 3. Ensure compliance with Laws and Regulations for customer enrollment and liaise with Underwriting and Operations whenever required. 4. Monitor Clients service levels and ensure adherence to TATs 5. Provide support to SVP in CRM. 6. Ensure quality & consistency across all brokers and clients activities and recommend process improvement when needed. 7. Ensure Company core competencies, values, policies & procedures are implemented across the teams. 8. Miscellaneous tasks within the scope of work, as assigned by the direct manager. Industry Type : Functional Area : / Desired Candidate Profile > Minimum 4-5 years experience in Insurance Sales and Customer Support > Any nationality…see more details
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