Job Position: Call Center Team Leader قائدة فريق مركز الإتصال – Saudi Only
Job Description: Jeddah, Makkah – Be in charge of running and managing the call center daily Set targets for all other call center agents to meet up with Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to Understand all organization’s products, services, procedures and guidelines and communicate same to all team members Prepare forecasts and budgets for the call center Monitor all calls to ensure that due procedures and quality standards are strictly adhered to Facilitate and organize training session for all agents and participate in recruitment of new call center agents Recommend and purchase gadgets to enhance job performance at the call center Conduct regular review of all call center agents performance and organize training sessions for under performers Submit regular reports to management and seek new ideas and strategies to improve performance at the center Keep up with trends and happenings in the industry and ensuring adherence to industry standards Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all timesEnsure a safe and harmonious working environment for all other team members and delegate duties to all team members. Skills Qualified to the position Job Details Job Location Jeddah, Saudi Arabia Company Industry Catering/Food Services/Restaurants Company Type Employer (Private Sector) Job Role Customer Service and Call Center Employment Type Full Time Employee Monthly Salary Range Unspecified Number of Vacancies Unspecified Job Ref. JB3811532 Preferred Candidate Career Level Management Years of Experience Min: 3 Residence Location Jeddah,Saudi Arabia Gender Female This job is posted in the following Specialties: Do you need help in adding the right keywords to your CV? Let our CV writing experts help you. Upgrade to Premium Promote your job application to the top. Email me jobs like this Subs…see more details
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