Job Position: Operator & Data Entry – Arabic Speaker
Job Description: Dusit Thani Abu Dhabi – Abu Dhabi – ·Provides all communications both external and internal professionally and with the good level of language skills. ·Operates the hotel switchboard, incoming and outgoing faxes and hotel’s paging system. ·Implements Dusit telephone etiquette in a professional manner. ·Records and transfers calls within the time frame indicated in the Standards ·Provides departmental telephone directory as assigned by the Senior Communication Center Manager/Officer ·Provides telephone services to guests such as wake-up calls, message taking and paging service. ·Keeps the security of guests’ and all personnel’s information. ·Informs relevant feedback from guests, outsiders and staff in the hotel to the Department Heads. ·Maintains a high level of product knowledge of the hotel and local areas in order to provide guests as requested. ·Extends fully cooperation within and between departments. ·Informs concerned supervisors events (emergency cases, accident, the failure of the system etc.). ·Strictly follows the emergency procedures of the hotel. ·Assists in front office, reservation, and other are as needed. ·Performs other duties as assigned by concerned supervisors. ·Identifies and solves problems in a professional manner. ·Assists others to ensure the operation is run smoothly and effectively. ·Maintains grooming standards at all time. ·Follows hotel’s rules and regulation and company’s Standards of practices. ·Attends training provided to all employees regularly. ·Performs other duties as requested by the Service Center manager. RELATIONSHIP ·Reports to Service Center Manager ·Coordinates with all concerned personnel to ensure that all activities are accomplished. ·Interacts with clients, guests, government officials, supplies, and other important individual in the community in promoting the hotel. JOB REQUIREMENT ·At least High Vocational diploma in any relevant discipline ·Minimum of 1 year in Call Center, Customer Service experie…see more details
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