Help Desk Technical Support III | Kuwait

Job Position: Help Desk Technical Support III
Job Description: CSRA – Kuwait – Clearance Level Must Currently Possess: Secret (NACLC) Clearance Level Must Be Able to Obtain: Secret Suitability: No Suitability Required Job Family: Customer Support Job Description: Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. DESIRED QUALIFICATIONS: AA or equivalent + 3 yrs related experience # of Openings: 1 Scheduled Weekly Hours: 40 Telecommuting Options: Telecommuting Not Allowed Work Location: KWT Kuwait (APCKWT) Additional Work Locations: CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status….see more details

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