Front Office (Agent), Russian Speaking | UAE

Job Position: Front Office (Agent), Russian Speaking
Job Description: Shangri-La – Abu Dhabi – Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city’s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre. DUTIES To Assist Service Manager – Front Office in maintaining an efficient operation of the Front Desk .Also, to make sure the smooth and efficient check-in and check…-out of guests. To thoroughly understand and adhere to hotel’s credit policies and cash handling responsibilities.To be responsible for all issued funds, foreign currencies, and all collections handled during the course of the day.To be responsible for the daily activities of Front Desk operations and maintain a close working relationship with other Service Manager.To be responsible for room’s inventory and ensuring that guest’ requests and preferences are met and works on a partnership with the Housekeeping Rooms Controllers to ensure smooth running of rooms’ preparation. JOB RESPONSIBILITIES Walks the talk about Guest delight and be a role model for the team regarding the “Guest Delights” Anticipates and exceeds guest needs as much as possible. Prepares keys and welcome folders. Review nest day’s arrivals and blocks rooms for any special requests, early arrivals, specific GTC guests (e.g. VIPs) and groups. Assumes duties as may be assigned by Front office Manager. Complies…see more details

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