Job Position: Helpdesk Operator
Job Description: Serco – Abu Dhabi – To provide a helpful and professional front Helpdesk service in line with Tamkeen and Serco’s requirements in order to maintain a safe, helpful and Hygienic New York University Campus. The post holder will be required to receive, direct and inform callers projecting a professional polite image at all times. Key Accountabilities – Provide an effective Helpdesk service. – Receive calls to helpdesk and follow agreed procedures for recording, initiating action and response to customer. – Maintain all required records and paperwork are completed in line with Health & Safety, Quality and Serco & Tamkeen policies and procedures. – Follow agreed procedure to activate Helpdesk job processes. – Comply with company policies and procedures and ensure operational changes are implemented for the development of the service. – Liaise with other departments over helpdesk queries. – Wear correct uniform and PPE. – Deal with customer complaints. – Participate as a full member of the team, through supporting and carrying out training, working flexibly as required to cover other members of the team. – Ensure all records are kept accurately and timeously. – Ensure that a high level of service is maintained – To report any Health & Safety hazards around the campus of NYU as per procedures. – Undertake other ad-hoc duties as prescribed by the Team Leader/Manager as within scope, skill and capability. REQUIREMENTS Knowledge – Use of Switchboard and Helpdesk communication and recording systems – Good Knowledge of English Language – Knowledge of Arabic, Hindi,or Urdu languages an advantage but not essential Skills – Use of Switchboard equipment – Use of PC Based systems – Use of Computer Aided Facilities Management Systems – Good communication skills – Ability to prioritize tasks as necessary for service delivery – Ability to remain calm whilst providing front line response in event of a major incident – Must have manual dexterity for operating equipment. – …see more details
A. This advertisement for Helpdesk Operator is valid for limited time only, so don’t miss the chance and apply now!
B. If this job is different from the one you selected means that job is no longer exist and this is just a suggested job for you.
C. Hiring UAE is not an agency or recruiters, instead we just sharing the available jobs opportunities in United Arab Emirates and other gulf countries. Once you click on “apply now” button, it will redirect you to the right career page by a concerned job provider or employer. “We’re not involve in any stage of recruitment”.
For more job offers visit Hiring Dubai | Hiring Pinas | UAE Careers | Raketera
Be social, join our chatroom or share your experience in UAE.
Be updated, subscribe to Hiring UAE feed
Advertise here, use Post a Job or Become A Website Sponsor
Other services by 3rd party: Place to Stay | Fly to UAE | Dubai Visa
Become our follower!