Helpdesk Operator | Abu Dhabi

Job Position: Helpdesk Operator
Job Description: Serco – Abu Dhabi – To provide a helpful and professional front Helpdesk service in line with Tamkeen and Serco’s requirements in order to maintain a safe, helpful and Hygienic New York University Campus. The post holder will be required to receive, direct and inform callers projecting a professional polite image at all times. Key Accountabilities – Provide an effective Helpdesk service. – Receive calls to helpdesk and follow agreed procedures for recording, initiating action and response to customer. – Maintain all required records and paperwork are completed in line with Health & Safety, Quality and Serco & Tamkeen policies and procedures. – Follow agreed procedure to activate Helpdesk job processes. – Comply with company policies and procedures and ensure operational changes are implemented for the development of the service. – Liaise with other departments over helpdesk queries. – Wear correct uniform and PPE. – Deal with customer complaints. – Participate as a full member of the team, through supporting and carrying out training, working flexibly as required to cover other members of the team. – Ensure all records are kept accurately and timeously. – Ensure that a high level of service is maintained – To report any Health & Safety hazards around the campus of NYU as per procedures. – Undertake other ad-hoc duties as prescribed by the Team Leader/Manager as within scope, skill and capability. REQUIREMENTS Knowledge – Use of Switchboard and Helpdesk communication and recording systems – Good Knowledge of English Language – Knowledge of Arabic, Hindi,or Urdu languages an advantage but not essential Skills – Use of Switchboard equipment – Use of PC Based systems – Use of Computer Aided Facilities Management Systems – Good communication skills – Ability to prioritize tasks as necessary for service delivery – Ability to remain calm whilst providing front line response in event of a major incident – Must have manual dexterity for operating equipment. – …see more details

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