Associate Convention Specialist, RTG, APS | Saudi Arabia

Job Position: Associate Convention Specialist, RTG, APS
Job Description: Medtronic – Riyadh – MAIN PURPOSE OF JOB Provides day to day assistance and organization for the delivery of pre/post events’ support in the management of conventions and events for the KSA Business Units. Promotes and enhances exceptional delivery of events to the organization. MAIN JOB DUTIES/RESPONSIBILITIES Operations: – Key liaison between other internal departments – BU’s Events, Marketing, Training & Education (T&E), Finance, Legal & Compliance, etc. – Manage the life cycle of events, e-Cats, early reservations/registration, agency fees, no show/cancellation policies, budgets, payments, etc. – Collaborate with the various Business Groups across KSA by bringing synergies and homogenizing processes. – Resolve issues related to events management on a local and regional level. – Manage mutual events for MEACAT in the respective event location. – Reducing the resolution time with the concerned parties (Vendor, HCP’s, Finance, BU’s, etc.) – Negotiate contracts and manage relationships with external vendors. – Handle complaints from various stakeholders and take action accordingly. – Operate within the Customer Education budget of the business and maximize the return on the budget. – Ensure smooth running of direct events organized with the staff of the hotel where the event takes place. – Contain and execute unforeseen events smoothly. – Address any unexpected problems as they arise. – Meet with KSA Business Managers periodically to obtain feedback and insight into their evolving events’ needs and the adequate consumer support systems and processes. – Actively participate in Function and Business Meetings. – Serve as a back-up for the team in a “buddy system”. – Assist and support the team as needed during peak times. – Lead special projects and adhoc initiatives as assigned with relevant stakeholders. – Establish team operational objectives. – Determine events calendar and team participation. Standardization of Processes: – Improve and e…see more details

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