Job Position: Guest Services Executive, Front Office – Jumeirah Al Naseem
Job Description: Madinat Jumeirah – Dubai – About Jumeirah and the hotel: At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East. Jumeirah Al Naseem has 430 luxurious rooms and suites, complete with walk-in rain showers, floor-to-ceiling windows and private outdoor terraces. The hotel is set among lush, landscaped gardens and offers three large swimming pools, as well as private beach access. Two banqueting rooms, each measuring 75 square metres complements the existing conference and events facilities at Madinat Jumeirah. About the job: An opportunity has arisen for a Guest Services Executive to join Front Office department in Jumeirah Al Naseem. The main duties and responsibilities of this role: Give a warm welcome to guests on arrival… for walk-in guests Take advance payment guarantee on check-in for all guests according to the Resort’s Credit Policy Carry out a Credit Check Report on each shift ensuring that all in-house rooms have sufficient credit Close their individual cashier audit at the end of each shift ensuring that all details balance Maintain their cash float, take full responsibility for it ensuring that it is balanced at all times Minimize rebates and ensure that they all have sufficient justification, back-up and signatures About you: The ideal candidate for this position will have the following experience and qualifications: A minimum of 2 years guest service experience in a 5 star hotel reception. Should have a Secondary School Certificate or Degree Good knowledge of OPERA front office application and as well as MS Office applications. Outgoing personality with ability to communicate with guests and colleagues Fluent in written and spoken English Additional language is an added value…see more details
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