Job Position: Customer Support Partner (based in Ethiopia)
Job Description: Sabre – Manama, Bahrain – Req ID: 36932 Job Family: Sales Sabre Corporation is a leading technology provider to the global travel and tourism industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. Sabre posted $3.2 billion in revenue in 2014 and employs approximately 10,000 people globally through its three business units – Sabre Travel Network, Sabre Airline Solutions and Sabre Hospitality Solutions. Job Description The Customer Support Partner (CSP) role is within Sabre Airline Solutions organization and is responsible for the on-going support aspects to one of our largest airline clients. CSP is the advocate of the Customer within the organization and will work closely with the Account Director as part of the overall Account Team, and specifically focus on solution adoption, understanding the Customer landscape, key Customer performance indicators and trends. The CSP will have a broad base understanding of the Customer environment specifically around assets procured from Sabre, Competitor products and or solutions created by the Customer themselves. The CSP will also navigate across the Sabre Organizations and Customer Organization in order to facilitate faster resolution time to issues. Responsibilities: 1) Build and Grow Client Relationships Partner with client to ensure they are receiving business value for their solutions procured from Sabre (e.g. revenue realization, data integrity, etc.) Conduct regular operational and business review meetings Understand the clients’ system landscape and assist in solution reviews Understanding of interdependencies between client solutions including competitor and home-grown solutions developed by the client themselv…see more details
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