IT Helpdesk Agent | UAE

Job Position: IT Helpdesk Agent
Job Description: Dubai – IT Helpdesk Agent Job Location : UAE Job Description : The Helpdesk Assistant is responsible for processing end-user support calls (received through different communication Channels) and attempting to resolve them directly, where possible. Job holders is also responsible for coordinating the resolution of open calls with other IT Support staff and keep the Service Desk System up to date. Helpdesk Assistants are first point of contact for the end users (customers) and have direct influence on Customers confidence on IT Department. Helpdesk Assistant interacts very closely with users and should look for continuous improvement in resolving incidents and service requests Interested candidates please forward your CV. Disclaimer: GotoGulf is a platform that facilitates recruiters and jobseekers reach out to each other. Applicants are advised to research the bonafides of recruiters independently. We do not endorse requests for money payments and strictly advise against sharing…see more details

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