Job Position: Sales Agent, Room Reservations – Madinat Jumeirah
Job Description: Madinat Jumeirah – Dubai – About Jumeirah and the hotel: At Jumeirah we are committed to encouraging and developing our colleagues in a world-class environment. We value diversity and equal opportunities, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East. Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage with two grand boutique hotels, Arabian summer houses, the exclusive Malakiya Villas, over 40 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, the region’s leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa, and the superlative Talise Fitness health club. About the role: An opportunity has arisen for a Sales Agent to join Rooms Reservation department in Madinat Jumeirah. The main duties and responsibilities of this role: Required to represent the company… by applying Jumeirah’s Hallmarks and Guiding Principles and by following the standard operating procedures. Proactively sell, up-sell, and cross sells all products and services within the Madinat Jumeirah in a friendly, professional and efficient manner. Be proactive to customer needs. Always focus on, maximizing sales, as well as assisting guests internal/external, and future customers by offering the highest level of customer service. Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks. To effectively manage the process of No-Show/Cancellation reports. Achieve given targets and maintain exceptional performance at all times. Handle queries through telephone, fax, and email. Use approved language skill as required at all times. Ensure compliance with the room reservations quality performance requirements. Support Department’s KPI About you: The ideal candidate…see more details
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