Job Position: Spa Therapist – Wyndham Doha West Bay
Job Description: Qatar – The Spa manager will be reporting directly to the General Manager. He / she will be resposnible on managing the whole spa, reception, follow the Cinq Mondes protocols and values while maintaining relations of quality, service and discretion. JOB DESCRIPTION Spa Welcoming Welcome all the guests with tea service while they are waiting for their passage to the desk. Advise the clientele on its choice of treatment and products, on the sales of treatments and subscriptions and reporting all the relative elements to the follow-up of the clientele in the computerized database. Appointment setting by taking care of optimizing the occupancy rate of the therapists and of the treatments rooms with a particular attention dedicated to the variety of the treatments proposed to develop the variety of the experiences of the customer, his interest for the treatments and the products Cinq Mondes and in fine develop customer loyalty. Phoning, Advising and appointment setting, calling back the customers having left messages. Collection of the income from sales realized, this involves the responsibility of the recording and the collection of sales, holding the cashbook and daily checking of account closing. Participate in promotional actions and maintain commercial dynamism using sales supports (programs of treatments, gift certificates, subscriptions, etc…). Check the daily and individual treatment room planning. Prevent thefts Follow-up of rules imposed in terms of uniforms and control the respect for these rules by the desk staff (with a particular attention on the rigor in cash box follow-up and on customer satisfaction and the absence of complaints) Maintenance and following up of the Cinq Mondes product stock Responsibility of the cleanliness of the room of relaxation to guarantee its presentation before the arrival of the customers. Responsibility of the cleanliness of the store, the common places (waiting room, toilet, storage, shop window) as well as the on-…see more details
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