Job Position: Guest Service Agent, Front Office at InterContinental Residence Suites® – DFC
Job Description: InterContinental Hotels Group – Dubai – restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of -the-art gymnasium facilities, and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 1200 colleagues who are always finding ways to make every guest’s experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us. At the moment we’re looking for a Guest Service Agent to join our team at InterContinental Residence Suites® in Dubai Festival City! The Guest Service Agent will be directly reporting to the Front Office Manager/Supervisor and will be responsible for all activities relevant to the Front Office Desk, such as the reception, check-in/out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries. Additional key… and other VIP’s Qualifications Ideally, you’ll have some or all of the following qualifications and experience we’re looking for: Minimum two years of experience in Front Office Fluency in English Good communication skills The ability to take responsibility and adapt Customer focus and teamwork skills Strive for constant improvement and take responsibility for your own performance Adhere to InterContinental Hotel Group Corporate Code of Conduct Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs Anticipate guest needs, handle guest enquires, and solve problems Create a positive hotel image in every interaction with internal and external customers In return we’ll give you a competitive benefit package including accommodation, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we’ll give you the room to be yourself. At IHG® we are committed to developing our team…see more details
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