Job Position: Team Leader – IT Infrastructure Change
Job Description: United Arab Emirates – To lead the IT Infrastructure change delivery team in delivering availability in IT infrastructure systems or lines of business within agreed service level agreements [SLAs], turnaround times [TATs] and compliance standards, assist in planning of software and hardware upgrades, manage Infrastructure projects and change initiatives and align technology capabilities with business needs to ensure minimal impact on banking operations and initiatives – 1. Systems/Network Management Maintain and support IT Infrastructure systems to ensure banking operations are unimpeded Manage production applications/systems, analyse incidents/trouble shoot issues, identify solutions and coordinate with stakeholders for deployment of fixes, test and implement releases in order to facilitate banking operations with minimal downtime Track End Of Life for all managed systems and upgrade accordingly to ensure systems are maintained to support banking operations Produce system reports and statistics for senior… infrastructure managers to support analysis and planning for technology capacity requirements 2. Vendor Management Coordinate with external vendors to ensure services are provided as per agreed SLA s and TATs Review solutions provided by vendors and translate against the project requirements to assist business users in understanding system functionality – 3. Project Management Support project managers in change initiative projects to ensure timely IT deliverables Assist project managers in developing project documents and provide support in obtaining project approvals to ensure banking projects are delivered within planned timelines Manage the identification of the resolution on issues reported by business users by coordinating with internal staff or vendors to ensure resolved Support the project manager in project transition to production and successful handover to production support team to ensure minimal interruption in support services Provide technical support for SIT for technology staff…see more details
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