Job Position: Specialist, Relationship Mgmt
Job Description: BNY Mellon – Dubai – Africa – Overview Of BNY Mellon: BNY Mellon is a global financial services company focused on helping clients manage and service their financial assets, operating in 35 countries and serving more than 100 markets. BNY Mellon is a leading provider of financial services for institutions, corporations and high-net-worth individuals, providing superior asset management and wealth management, asset servicing, issuer services, clearing services and treasury services through a worldwide client-focused team. Job Purpose: The role holder will act as the day-to-day point of contact between the Asset Servicing clients and various BNY Mellon operational units, ensuring a coordinated and timely resolution of client issues. In addition to this, the successful candidate will be expected to support the regional team in helping identify commercial opportunities in order to support the growth of the business whilst minimising the potential for risk and reputational and financial loss in the inherent process. Responsible for daily queries, assisting the Relationship Executives and the Account Managers with revenues and market analysis, coordinating with internal teams (Client Services, Revenues team, Account Opening etc.). In addition assisting in service reviews, reporting, project management and KYC process, as needed. To prioritise tasks according to volumes, complexity, sensitivity and risk. Act as a team player within the virtual wider MENA CIS relationship management team and within the department. The role will focus on clients in the NEA region and will have a dual office location initially (Dubai and Abu Dhabi), although it may eventually become more required to spend more time in Abu Dhabi, depending on the focus and client allocation. Responsibilities: Co-ordinate the provision of high quality services to internal and external clients ensuring effective issue resolution and maintenance of and an in-depth understanding of client expectations so that client satisfaction a…see more details
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