Front Office MAS [MJ].Duty Manager | UAE

Job Position: Front Office MAS [MJ].Duty Manager
Job Description: Jumeirah – Dubai – At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa the Middle East. Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage with two grand boutique hotels, Arabian summer houses, the exclusive Malakiya Villas, over 40 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, the region’s leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa, and the superlative Talise Fitness health club. About the Role: An exciting position has arisen for a Duty Manager to manage the Front Office at Mina A’Salam in the Madinat Jumeirah Resort. The main purpose of this role will be to represent the management of the Resort outside normal office… hours and to supervise all Front Office colleagues working overnight; ensuring a smooth operation and maximum guest satisfaction in all areas. Main duties as follows: To represent the management of the Resort outside normal office hours and to supervise all Front Office colleagues working overnight ensuring a smooth operation and maximum guest satisfaction in all areas. Ensuring that all related policies & procedures are followed by Front Office Colleagues. Managing the Jumeirah Group loyalty program “Sirius” (i.e. following up on pending point, conducting training). Attending daily handover briefings before the beginning of every shift as well as departmental communication meetings. Controlling the booking situation of the day and handling booking out guests in case of an overbooking situation. Arranging emergency visas for guests if necessary, in conjunction with the Airport Desk. Ensuring the general cleanliness of the lobby and entrance area at all times and liaising…see more details

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