Job Position: Call Center Agent – Technical Support – ARAB Speakers
Job Description: Ajman – Answer a middle to high volume of inbound phone calls from consumers, sales personnel and technicians Troubleshoot and diagnose the repair of Miele appliances using schematics, wiring diagrams and assorted tools over the phone Schedule and facilitate service calls from customers. This includes screening the call, logging the information into the computer system, sending any required parts, and contacting a service company Provide installation and technical support for customers and service companies Develop and maintain the highest level of customer satisfaction and customer relations Handle other calls associated with our business, i.e. parts availability, parts pricing, and parts ordering Help Technicians and Service Manager by gathering information they require to perform their duties Research and answer any technical questions Regional Sales Representatives may have. Instruct customers in the use and care of Miele appliances Resolve escalated customer complaints without the need for supervisor intervention Industry Type : / Functional Area : / /…see more details
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