Job Position: استشاري قطع غيار
Job Description: Abdul Latif Jameel MOTORS – Saudi Arabia – Responsible in identifying and meeting customer needs and ensuring customers are satisfied by providing efficient service through Guest First mindset and performing essential obligations as per the contract of employment. Coordinates with the Parts Sales Manager and Parts Sales Supervisor in arranging field visitations to customers to generate revenue as per the required performance of essential obligations to ensure customers satisfaction and retention. Attends dialogue with Parts Sales team to review and discuss sales target issues, customer complaints and improvement opportunities through regular team meetings. Receives customer complaints and elevate unsettled issues that require support from the Parts Sales team to maintain customer satisfaction. Meet with the Parts Sales Supervisor for updates on product knowledge through regular discussion and sharing information to enhance confidence and performance. Follow up with Accessories Department on additional accessories requested by the customers through working closely with the accessory salesman to satisfy customer demands. Assist in the year end stock taking activities and ensure that they are done as per laid down processes and are completed on specified time to ensure on time and prompt delivery of parts to the end-users. Coordinate the invoicing and payments process by following to the standard operating procedures in order to complete the transactions in accurate and timely manner. Submits daily sales performance report to the Sales Supervisor for consolidation, review and appropriate action of the business portfolio management. Send Parts Sales or Credit invoice to Parts Supervisor for immediate release of required spare parts to the customer or guest. Skills Customer (Guest) and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisf…see more details
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