Job Position: Front Office (Agent), Arabic Speaker
Job Description: Shangri-La – Abu Dhabi – Traders Hotel, Qaryat Al Beri, Abu Dhabi The hotel comprises 301 well-appointed guestrooms and suites. Rooms start at a spacious 32 square metres and feature a stylish design of warm tones and comfortable furnishings. For travelers requiring the highest levels of service and attention, the hotel also offers 80 Traders Club rooms on the seventh, eighth and ninth floor, as well as suites on the first to seventh floor. With a blend of contemporary style and comfortable furnishings, Traders Hotel, Qaryat Al Beri, Abu Dhabi is ideally located in the Qaryat Al Beri complex, which houses Shangri-La Hotel, Shangri-La Residences, CHI, The Spa at Shangri-La, The Villas by Shangri-La and a Souk. JOB ROLE: Passport Processor responsible for the delivery of services to guests within Front Office areas in a friendly and courteous manner. Maintains a high standard of service and hospitality at all times and inputs into the Police Computer all in house guest details as required in a timely… and accurate manner. The key responsibilities of the position are as follows but not limited to: Ensures a high level of customer delight at all times by anticipating and exceeding guest needs. Assumes duties as may be assigned by Front Office Manager. Complies with hotel’s health, safety and hygiene regulations. Be well versed with the daily arrival and the type of arrival guests. eg, Return guest, Golden Circle, VIP etc. Be a role model for the Department. Always contributes ideas and promotes teamwork. Ensures a strong follow-up and proper hand over of information at all times. Be a constant learner and always willing to try ideas. Maintains a high level of productivity and cost efficiency. Always verifies guest names with PMS before issuing the key. Looks out for any person behaving in a suspicious manner and inform Security accordingly. Ensures personal hygiene at all times and constantly monitors personal cleanliness. Update in the Police computer details of all in house…see more details
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